Account Details & Subscriptions

How do I change my account details?
You can change your account details via the dashboard. On the dashboard, click 'MyAccount' then click 'Account Settings' Once yo...
Fri, 24 Jul, 2020 at 3:38 PM
How do I change text alert preferences?
You can turn on or off EventMate text alerts by editing your account settings. This is done via the dashboard. Once on the dashboard go to 'MyAccou...
Mon, 27 Jul, 2020 at 2:36 PM
How do I delete an account?
You can delete your account via the dashboard. Once on the dashboard, go to 'MyAccount' and click 'Delete Account'. As a securit...
Mon, 27 Jul, 2020 at 2:37 PM
What is the difference between Standard & Enhanced Subscriptions
Standard & Enhanced subscriptions both come with the following features: Members Area Unlimited Unique Supplier Profiles Unlimited edits 24/7 In...
Mon, 27 Jul, 2020 at 2:38 PM
How do I change my subscription?
Subscriptions can be changed via the dashboard. Once on the dashboard go to 'MyBilling' and click 'My Subscriptions'. Navigate to th...
Mon, 27 Jul, 2020 at 2:38 PM
Can I get a refund?
You maintain your right to the standard 14 day cooling off period governed by distance selling regulations - this allows for a refund if we are notified by ...
Mon, 27 Jul, 2020 at 2:40 PM
I've forgotten my password!
When you go to log in, select 'Forgot Your Password' to reset your password. If you still cannot access your account then please contact Suppo...
Fri, 24 Jul, 2020 at 6:09 PM
I can't access my account!
If you have forgotten your password, go to log in and click 'Forgot Your Password' to reset your password. If you have forgotten the email add...
Mon, 27 Jul, 2020 at 2:41 PM
How do I renew my subscription?
You're subscription will auto-renew once your subscription expires. This will be weekly, monthly or yearly depending on your billing plan. You can ...
Fri, 24 Jul, 2020 at 7:35 PM
How do I update my payment details?
As we do not store your payment details directly, this can only be updated via your dashboard by going to 'MyBilling' and clicking 'Payment C...
Fri, 24 Jul, 2020 at 7:38 PM